Competencies Needed by Business Professionals in the AI Age: Character and Communication Lead the Way

IF 1.4 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2023-11-08 DOI:10.1177/23294906231208166

Peter Cardon, Carolin Fleischmann, Minna Logemann, Jeanette Heidewald, Jolanta Aritz, Stephanie Swartz

引用次数: 0

Abstract

Many experts project generative AI will impact the types of competencies that are valued among working professionals. This is the first known academic study to explore the views of business practitioners about the impacts of generative AI on skill sets. This survey of 692 business practitioners showed that business practitioners widely use generative AI, with the most common uses involving research and ideation, drafting of business messages and reports, and summarizing and revising text. Business practitioners report that character-based traits such as integrity and soft skills will become more important. Implications for teaching business communication are discussed.

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商业人士在人工智能时代所需的能力:性格和沟通引领潮流

许多专家预测，生成式人工智能将影响职场人士看重的能力类型。这是第一个探索商业从业者对生成式人工智能对技能集影响的观点的学术研究。这项对692名商业从业者的调查显示，商业从业者广泛使用生成式人工智能，最常见的用途包括研究和构思，起草商业消息和报告，以及总结和修改文本。商业从业者报告说，正直和软技能等基于性格的特质将变得更加重要。讨论了商务交际教学的意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq