THE IMPORTANCE OF INTERNET SPEED ON THE QUALITY OF PUBLIC SERVICE SYSTEMS

Abstract

This paper examines the significant impact of internet speed on the quality of public service systems. Utilizing a comparative analysis of several countries in 2021, the study identifies a moderate positive correlation between internet speed and the public service index, suggesting that higher internet speeds are associated with better public services. However, the relationship is complex and influenced by a variety of factors. The paper concludes with policy recommendations for improving internet speed within the context of public service systems, emphasizing the importance of infrastructure investment, public-private partnerships, conducive regulatory frameworks, digital education, the adoption of innovative technologies, service standards, and data-driven decision making.