Analysis Of Patient Satisfaction In Health BPJS Services In Wilaya Garut Hospital, West Java- Indonesia

Abstract

Background: Based on the result data release received on the official website of the Organizing Body Social Security on March 1, 2022 is available as many as 10,234 souls BPJS participants as user facility health the most that are (BPJS Health, 2022). Based on Perpres Number 12 of 2013 Article 21 states that, the First Level Health Facility (FKTP) is a service handling health stage beginning at the health center as the primary level in gift service health. In the Health Center JKN/BPJS system owns a sufficient role for all BPJS Health participants. Methods; Study This is a study descriptive analytic qualitative with an approach cross-sectional. The sampling technique purposive sampling is a sampling technique with certain considerations. Results; Education Variables with a p- p-value of 0.383 which means No There is no significant relationship and variables Type sex with an value p-value of 0.043 which means There is a meaningful relationship between type sex on satisfaction Health BPJS services. Conclusions; Conclusion from study This is an influential variable with Satisfaction patients with BPJS service is a type variable Sex.