Assessment of the Role of Enterprise Resource Planning (ERP) Implementation on Machakos University’s User Performance

Abstract

Enterprise resource planning (ERP) systems occupy one of the largest and most important areas of information systems implementation in organisations in the world today. This study assessed the role of ERP implementation on Machakos University’s user performance. This study determined the relationship between enterprise resource planning system technology utilisation and user performance, system quality and user performance, and information quality and user performance. This study focused on user performance as compared to most studies that look into performance at the organisational level. The study made use of ICT models of adoption as its guidance. The implementation aspect was viewed from three perspectives, which include system technology utilisation, information quality, and finally, the system quality of the ERP system. Each aspect was analysed, and its effect on ERP system users was established in part and discussed. Data collection involved the use of questionnaires regarding the user performance of the ERP. Pearson’s correlation analysis was the statistical tool analyse the quantitative data. Microsoft Excel was used to capture data and transferred later into SPSS for detailed analysis, while descriptive statistics was used to help understand the characteristics of the study population. Computations from quantitative analysis pointed out respectively that Pearson’s correlation coefficient of technology utilisation = 0.686, system quality = 0.682, information quality = 0.757 and user performance (P-Value = 0.000) under the mediation of technology acceptance. This affirmed that for an ERP system, technology utilisation, system quality, information quality, respectively, and user performance have a statistically significant linear relationship (p < .05). Results also indicated that the magnitude or strength of the association is a strong one for each one of them since each of the aspects had its results within the range (.5 < | r | <.9). Characteristics of adopted technology, if well integrated together with the user tasks and abilities, and then coupled with appropriate system quality and information quality, resulted in enhanced user performance of an institution and by recommendation, such should form the backbone of an ERP as entails its design and implementation