{"title":"Performance indicators framework for assessment of national libraries using the analytic hierarchy process","authors":"Elaheh Hassanzadeh","doi":"10.1177/03400352231192129","DOIUrl":null,"url":null,"abstract":"The National Library and Archives of Iran is the most important library in the country, taking on tasks such as providing and protecting the written and unwritten national heritage and organizing the services of other libraries in Iran. An assessment of the National Library and Archives of Iran is critical to understanding how the organization contributes to organizational and strategic goals. This article aims to show the rankings and priorities of performance indicators based on the four perspectives of the balanced scorecard framework (resources, access and infrastructure; use; efficiency; and potentials and development) and with use of the analytic hierarchy process. The perspectives of resources, use, efficiency, and potentials and development were rated. The top performance indicators included: ‘Level of user satisfaction with searching the National Library and Archives of Iran’s website’, ‘Percentage of acquired books in any medium and multimedia resources entered by legal deposit’ and ‘Qualitative evaluation using case studies of use and value of the collection and services’. Pervious literature shows various applications of a joint balanced scorecard and analytic hierarchy process. This study applies this integrated framework throughout an organization in a new service field.","PeriodicalId":45334,"journal":{"name":"IFLA JOURNAL-INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS","volume":null,"pages":null},"PeriodicalIF":1.0000,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IFLA JOURNAL-INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/03400352231192129","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
The National Library and Archives of Iran is the most important library in the country, taking on tasks such as providing and protecting the written and unwritten national heritage and organizing the services of other libraries in Iran. An assessment of the National Library and Archives of Iran is critical to understanding how the organization contributes to organizational and strategic goals. This article aims to show the rankings and priorities of performance indicators based on the four perspectives of the balanced scorecard framework (resources, access and infrastructure; use; efficiency; and potentials and development) and with use of the analytic hierarchy process. The perspectives of resources, use, efficiency, and potentials and development were rated. The top performance indicators included: ‘Level of user satisfaction with searching the National Library and Archives of Iran’s website’, ‘Percentage of acquired books in any medium and multimedia resources entered by legal deposit’ and ‘Qualitative evaluation using case studies of use and value of the collection and services’. Pervious literature shows various applications of a joint balanced scorecard and analytic hierarchy process. This study applies this integrated framework throughout an organization in a new service field.
期刊介绍:
IFLA Journal is an international journal which publishes original peer reviewed articles, a selection of peer reviewed IFLA conference papers, and news of current IFLA activities. Content is selected to reflect the variety of the international information profession, ranging from freedom of access to information, knowledge management, services to the visually impaired and intellectual property. The IFLA Journal aims to promote and support the aims and core values of IFLA as the global voice of the library and information profession by providing authoritative coverage and analysis of the activities of IFLA and its various constituent bodies and members, and those of other bodies with similar aims and interests.