Performance indicators framework for assessment of national libraries using the analytic hierarchy process

IF 1 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE
Elaheh Hassanzadeh
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引用次数: 0

Abstract

The National Library and Archives of Iran is the most important library in the country, taking on tasks such as providing and protecting the written and unwritten national heritage and organizing the services of other libraries in Iran. An assessment of the National Library and Archives of Iran is critical to understanding how the organization contributes to organizational and strategic goals. This article aims to show the rankings and priorities of performance indicators based on the four perspectives of the balanced scorecard framework (resources, access and infrastructure; use; efficiency; and potentials and development) and with use of the analytic hierarchy process. The perspectives of resources, use, efficiency, and potentials and development were rated. The top performance indicators included: ‘Level of user satisfaction with searching the National Library and Archives of Iran’s website’, ‘Percentage of acquired books in any medium and multimedia resources entered by legal deposit’ and ‘Qualitative evaluation using case studies of use and value of the collection and services’. Pervious literature shows various applications of a joint balanced scorecard and analytic hierarchy process. This study applies this integrated framework throughout an organization in a new service field.
运用层次分析法的国家图书馆绩效指标评估框架
伊朗国家图书馆和档案馆是该国最重要的图书馆,承担着提供和保护书面和非书面国家遗产的任务,并组织伊朗其他图书馆的服务。对伊朗国家图书馆和档案馆的评估对于了解该组织如何为组织和战略目标做出贡献至关重要。本文旨在展示基于平衡计分卡框架(资源、访问和基础设施;使用;效率;和潜力和发展),并使用层次分析法。从资源、利用、效率、潜力和发展四个方面进行了评价。排名靠前的指标包括:“用户在伊朗国家图书馆和档案馆网站上搜索的满意度”、“在任何媒介和多媒体资源中通过法定存款获得的图书比例”以及“通过案例研究对馆藏和服务的使用和价值进行定性评估”。以前的文献显示了联合平衡计分卡和层次分析法的各种应用。本研究将这一集成框架应用于一个新的服务领域的整个组织。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
IFLA JOURNAL-INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS
IFLA JOURNAL-INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.70
自引率
15.40%
发文量
41
期刊介绍: IFLA Journal is an international journal which publishes original peer reviewed articles, a selection of peer reviewed IFLA conference papers, and news of current IFLA activities. Content is selected to reflect the variety of the international information profession, ranging from freedom of access to information, knowledge management, services to the visually impaired and intellectual property. The IFLA Journal aims to promote and support the aims and core values of IFLA as the global voice of the library and information profession by providing authoritative coverage and analysis of the activities of IFLA and its various constituent bodies and members, and those of other bodies with similar aims and interests.
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