IMPACT OF PUBLIC PASSENGER TRANSPORT ORGANIZATION MODEL ON SYSTEM PERFORMANCE AND SERVICE QUALITY

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2023-10-09 DOI:10.3846/transport.2023.19736

Pavle Pitka, Milan Simeunović, Ivana Milenković, Milja Simeunović, Ivan Škiljaica

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引用次数: 0

Abstract

Organization and management of Public Passenger Transport (PPT) system is a complex process, which significantly impacts the functioning of the system. Globally, there is no unique solution for organization model of PPT, but the organization models are adjusted to the characteristics of each individual area. Organization model of PPT, inherited from the self-management system of the former Socialist Federal Republic (SFR) Yugoslavia, became unsustainable in the Municipality of Inđija (Serbia) and did not fulfil transport needs and demands of passengers regarding the amount of transport and its quality in optimal manner. Old organization model has been replaced by a new modern model, based on positive experiences from developed European cities. Article presents the impact of new organization model of PPT on the work of the system. Research has been conducted in order to determine the state of both old and new system’s organization model by counting and interviewing passengers during years 2008 and 2017. In accordance with the changes made in the system, comparative analysis “before and after changes” has been done along with establishing of the effects of changes on functioning of the system and service quality. Results show significantly improved service quality, while transport demands increase by 38.3%.

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公共客运组织模式对系统绩效和服务质量的影响

公共客运系统的组织管理是一个复杂的过程，对系统的功能有重要影响。在全球范围内，PPT的组织模式没有唯一的解决方案，组织模式是根据每个区域的特点进行调整的。PPT的组织模式继承自前南斯拉夫社会主义联邦共和国(SFR)的自我管理系统，在Inđija(塞尔维亚)市变得不可持续，不能以最佳方式满足运输需求和乘客对运输数量和质量的要求。基于欧洲发达城市的积极经验，旧的组织模式被新的现代模式所取代。文章介绍了新的PPT组织模式对系统工作的影响。研究已经进行，以确定新旧系统的组织模式的状态通过计数和采访乘客在2008年和2017年。根据系统的变化，进行了“变化前后”的对比分析，并确定了变化对系统功能和服务质量的影响。结果显示，服务质量显著提高，而运输需求增加了38.3%。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.