Development of Real Estate Brokerage Services Using Chatbot

Abstract

Chatbot is a program that, uses artificial intelligence technology to communicate with users through natural language processing. The chatbot provides, an interactive interface and may provide an appropriate response to a user's question or request. This can facilitate communication between users and businesses, and reduce, manpower and costs. First, the convenience of real estate brokerage services can be improved by utilizing artificial intelligence technology of chatbots. Second, a more professional real estate brokerage service can be provided by combining chatbots and real estate experts. Third, by using, artificial intelligence technology of chatbots, customers' preferences can be identified and customized services tailored to them can be provided. Recently, real estate brokerage services, using chatbot have, been rapidly developing. Among the various development measures, improving real estate brokerage services using artificial intelligence technology of chatbot is one of the most likely measures. Therefore, the real estate brokerage industry needs to actively introduce chatbot technology to provide more, advanced services. For this reason, the purpose of this paper is to promote the, safety of real estate brokerage services using chatbot and the community of users so that real estate brokerage services can be further developed.