An optimal organizational excellence model for the public sector

IF 2.7 Q2 MANAGEMENT
Mohammad Hossein Rahmati, Mohammad Reza Jalilvand
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Abstract

Purpose Current models of organizational excellence are appropriate for the private organizations. It is evident that if an appropriate model is not adopted, the process of excellence in the organizations fails and some dimensions of the organization get affected by unpredictable damages. This research aims to identify an appropriate excellence model for public organizations. Design/methodology/approach First, a comprehensive literature review was conducted to identify the excellence criteria and models. Second, the models were through an expert-oriented questionnaire, analyzed by the analytical hierarchy process (AHP) technique. Participants were experts in the two domains of excellence models and public sector management. A sample of 15 experts was selected using purposive sampling. In order to emphasize on reliability, 10 questionnaires were adopted for analysis. Findings The findings showed that the European Foundation for Quality Management (EFQM) model is the most appropriate model for excellence measurement in the public organizations based on the five selected indices. Originality/value The identification of a model for measuring organizational excellence for public sector can significantly contribute to existing literature on excellence measurement.
公共部门最优组织卓越模型
当前的组织卓越模型适用于私人组织。很明显,如果不采用适当的模型,组织中的卓越过程就会失败,组织的某些维度会受到不可预测的损害的影响。本研究旨在为公共组织寻找合适的卓越模式。设计/方法/方法首先,进行了全面的文献综述,以确定卓越标准和模型。其次,通过专家导向问卷,运用层次分析法(AHP)对模型进行分析。与会者是优秀模式和公共部门管理两个领域的专家。采用有目的抽样的方法,选取了15名专家作为样本。为了强调信度,采用10份问卷进行分析。研究结果表明,基于所选的五个指标,欧洲质量管理基金会(EFQM)模型是最适合公共组织卓越性衡量的模型。原创性/价值确定一个衡量公共部门组织卓越的模型可以对现有的卓越衡量文献做出重大贡献。
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来源期刊
CiteScore
5.60
自引率
12.00%
发文量
53
期刊介绍: In today''s competitive business and industrial environment, it is essential to have an academic journal offering the most current theoretical knowledge on quality and reliability to ensure that top management is fully conversant with new thinking, techniques and developments in the field. The International Journal of Quality & Reliability Management (IJQRM) deals with all aspects of business improvements and with all aspects of manufacturing and services, from the training of (senior) managers, to innovations in organising and processing to raise standards of product and service quality. It is this unique blend of theoretical knowledge and managerial relevance that makes IJQRM a valuable resource for managers striving for higher standards.Coverage includes: -Reliability, availability & maintenance -Gauging, calibration & measurement -Life cycle costing & sustainability -Reliability Management of Systems -Service Quality -Green Marketing -Product liability -Product testing techniques & systems -Quality function deployment -Reliability & quality education & training -Productivity improvement -Performance improvement -(Regulatory) standards for quality & Quality Awards -Statistical process control -System modelling -Teamwork -Quality data & datamining
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