Defect Triage Meetings: Challenges and Lessons Learned: Extended Abstract

Abstract

Defect triaging is a process of determining the relevance, severity, priority and information requisites of a defect, prior to its addition in development backlog. A defect triage meeting is a forum where the triaging of defects takes place. This report describes an industrial experience of conducting defect triage meetings and challenges associated with these meetings. The industrial report narrates the context, challenges, solutions and the lessons identified during the execution of the industrial project. We have found that three major challenges associated with the triage meetings are (i) focusing on relevant aspects i.e. defect triaging, (ii) conflict resolution regarding the validity, priority and quality of defect reports, and (iii) confusion over the delegation of duties. We have provided guidelines that can help in overcoming these challenges and based on the evaluation of these guidelines important lessons are identified and described in this experience report.