Voice Recognition Chat bot for Consumer Product Applications

2022 IEEE International Conference on Data Science and Information System (ICDSIS) Pub Date : 2022-07-29 DOI:10.1109/ICDSIS55133.2022.9915884

M. Kathirvelu, A. Janaranjani, A.T Navin Pranav, Ronak Pradeep

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引用次数: 1

Abstract

The concept and implementation of a voice recognition chat bot for customer assistance is presented in this paper. Chat bots are automated tools that aid in the replication of human behaviour in a dialogue. They also aid humans in a discussion or when they have a question about something on the internet. They can be used to communicate between clients and the system in web-services. The bot’s questions are analysed using AI techniques, and suitable replies are gathered from a database. The output is provided in the form of speech and text. New questions that aren’t in the database are processed and added to the database for future inquiries. As a result, we give a review of the strategies used to create Chatbots in this work. A few examples of chatbot design are also explored to help understand how chatbots work and what kind of techniques are available for developing chatbots. With the rapid advancement of Chatbot technology, it is envisaged that it would be able to supplement human limitations and increase productivity.

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用于消费产品应用的语音识别聊天机器人

本文提出了一种语音识别聊天机器人的概念和实现方法。聊天机器人是一种自动化工具，有助于在对话中复制人类的行为。当人们在互联网上对某件事有疑问时，它们也会帮助人们进行讨论。它们可用于在web服务中的客户机和系统之间进行通信。机器人的问题使用人工智能技术进行分析，并从数据库中收集合适的答案。输出以语音和文本的形式提供。数据库中没有的新问题将被处理并添加到数据库中，以供将来查询。因此，我们对在这项工作中用于创建聊天机器人的策略进行了回顾。本文还探讨了聊天机器人设计的几个示例，以帮助理解聊天机器人的工作原理以及开发聊天机器人可使用的技术类型。随着聊天机器人技术的快速发展，人们设想它将能够补充人类的局限性，提高生产力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2022 IEEE International Conference on Data Science and Information System (ICDSIS)

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