Dynamic workflow analysis in a multiuser task context

Abstract

With the ongoing development of computer‐mediated collaboration environments, computer‐supported collaborative work (CSCW) systems are at hand. An emerging theme is the treatment of dynamic groups. The interest in this article is in the automated construction of dynamic policies for workflow situations in cooperative environments. The system described in this article operates on the events that are recorded in solving workflow problems. These are analyzed in order to derive policies that may be used to guide future cooperative activities.