Flight Dispute Resolution (Based on Law Number 8 of 1999 Concerning Consumer Protection): Lion Air JT 610 Accident Case

Abstract

— In carrying out air transportation, there is always a possibility of a risk that can be detrimental the passenger. Nowadays not all the risk can be accounted by the carrier. But it does not rule out the possibility that passenger can sue the airline as a business actor. The passenger who suffered by the air transportation can file the accusation or claim which is regulated in the law number 8 of 1999 concerning consumer protection which can be pursued through two dispute resolution paths, namely the court and off court lane, both of which are recognized by the law number 8 of 1999 concerning consumer protection. The problem of this article are to analyze how flight accident dispute resolution reviewed from consumer protection. This research uses normative legal research processing by the use of deductive method to solve the legal problems accordingly the law number 8 of 1999 concerning consumer protection.