Designing Personal Knowledge Management System to Support Knowledge Sharing in Government Organization: A Case study at the Indonesian Central Statistics Agency

Abstract

Tacit knowledge such as regulatory understanding, practical skills to support daily work, and best practices are essential to support organizational knowledge. However, some government agencies in Indonesia do not yet have official guidelines and specific tools to manage this personal knowledge. The purpose of this study is to develop a bottom-up personal knowledge management system for the government institutions, namely BPS. The user-centered design (UCD) was used, along with the B-KIDE, to develop a knowledge management system model. The qualitative method was used through semi-structured interviews with 14 employees in the BPS regency/municipality. The evaluation of the prototype using the system usability scale resulted in an average score of 87.5, which means that the designed system is on grade scale B and indicated that the system can be accepted by users.