Skills brokerage performance measurement through BSC

Abstract

The right combination of skills is essential for organizational performance and, in turn, competitive advantage. Organizations currently spend a lot of time and energy on acquiring such a right mix. The skills brokerage model operates as an intermediary, and aims to provide the required human resources, possessing specific skills, for businesses and entrepreneurs. The model uses its relationships with skills providers such as universities, and relates the skilled human resources to the employers; hence, links the offer and demand. Performance measurement of the skills brokerage business can be done by means of the balanced scorecard (BSC), resulting in a framework for measuring both financial and strategic business objectives.