“PROSPECTS AND PROBLEMS OF INDIAN POSTAL SYSTEM- A STUDY WITH SPECIAL REFERENCE TO SHIMOGA TOWN” A STUDY

Abstract

The present paper provides a platform to understand the prospects and problems of Indian postal system with special reference to Shimoga town.So in order to collect this information, a researcher has selected 100 responents who have opened an account with the post office in Shimoga branch. It particularly focused on the problems or the benefits availed from the post office services provided by Post office. Most of the people are not fully aware about the various post office schemes and most of the people are investing their money in banks and LIC’s instead of post offices. This cause reduction of deposit at the post office. So there is a need to give proper advertisement about the various services and schemes of the post office. So this study deals to overcome those problems and finding a suitable suggestion on that, to overcome them. All levels of customers were surveyed by using questionnaire and the level of satisfaction or dissatisfaction from the postal services was studied. Finally the detail information about the benefits they had received were also considered. An attempt has been made to offer suggestions to post office to improvise their services.