Analysis of Capability Level in Dealing with IT Business Transformation Competition using Cobit Framework 5 (Case Study at Airasia Indonesia)

Abstract

Indonesia AirAsia is one of airline company does business transformation by aligning IT with organization's business objectives to provide optimal service to the customers (passengers). In the IT management reports that there is problem at AirAsia Travel Service Center(ATSC) IT service system which caused decline in the quality service level provided, thus requiring assessment in order to determine the capability of the IT service management and solution to the problems that occurred. Therefore, this research aims to analyze the information technology governance using COBIT framework 5. The result of capability level assessment obtained that the capability level of IT governance in the company is level 2 managed process which is most IT governance activities are considered to have done, well monitored, but have not been able to reach the target of capability level that is on level 5 optimized process. In order to improve those performances, the COBIT 5 framework has provided guidance of recommendations for each IT governance activities in the company step by step so that enabling the company to deal with competitiveness IT business competition.