On User Experience in The Internet of Things

2022 IEEE International Conference on Internet of Things and Intelligence Systems (IoTaIS) Pub Date : 2022-11-24 DOI:10.1109/IoTaIS56727.2022.9975911

Alexandra Hidalgo, T. Serif, Tor-Morten Grønli, G. Ghinea

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引用次数: 1

Abstract

The IoT (Internet-of-Things) era is in full swing, with the transformation of all everyday objects extending the internet to communicate. The need to focus on UX (user experience) design of IoT services stems from the complex sequence of interactions between users from physical systems to virtual ones. This study aims to contribute to the definition of new IoT UX standards that go beyond the standard website and mobile guides that exist today. In attaining a better knowledge in the domain of UX and IoT, we focus on learning how UX designers are approaching IoT solutions and how user interactions are evolving with the use of IoT systems. Accordingly a study exploring the perspectives on the topic encompassing qualitative interviews with five UX designers and questionnaires administered to 65 IoT users was undertaken. Based on this, a series of guidelines are drafted and reviewed by UX designers to gain validity of the results produced thus creating a positive impact for not only users of IoT services but the designers behind the scenes creating the experiences.

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论物联网中的用户体验

物联网(internet -of- things)时代正在如火如荼地进行，所有日常物品的转变将互联网扩展到通信。关注物联网服务的UX(用户体验)设计的需求源于用户之间从物理系统到虚拟系统的复杂交互序列。本研究旨在为定义新的物联网用户体验标准做出贡献，这些标准将超越目前存在的标准网站和移动指南。为了在用户体验和物联网领域获得更好的知识，我们专注于学习用户体验设计师如何接近物联网解决方案，以及用户交互如何随着物联网系统的使用而发展。因此，我们进行了一项研究，探讨了这一主题的观点，包括对5名用户体验设计师进行定性访谈，并对65名物联网用户进行问卷调查。在此基础上，用户体验设计师起草并审查了一系列指导方针，以获得所产生结果的有效性，从而不仅对物联网服务的用户产生积极影响，而且对幕后创造体验的设计师产生积极影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2022 IEEE International Conference on Internet of Things and Intelligence Systems (IoTaIS)

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