Is the "Job Map" the Next-Generation "Story Map"? Investigating the Application of Jobs-to-be-Done for Requirements Engineering in Agile Projects

Abstract

Jobs-To-Be-Done (JTBD) is a powerful innovation framework used in various industries to get a better understanding of a task (i.e., a job) that is to be supported by a solution. However, JTBD has not been widely adopted in software engineering yet. In this experience report, we describe our first lessons learned from applying JTBD in a students' software development pro-ject following Scrum. Early results suggest that JTBD has the potential to complement existing software engineering ap-proaches. In particular, we learned that the application of a Job Map in addition to a Story Map can be beneficial to identify the actual user of an application and understand what the user really wants to achieve with the help of the software solution.