QHS methodology to develop competency standards for talent management in customs agency

Abstract

A customs agency that integrates the services of tariff classification, maritime clearance and supply chain services, must comply with regulations of legal requirements, implying a constant specialization in the management of talent in operations management, the development of a quality management system contributes to continuous improvement processes, with the implementation of the QHS methodology, competency standards will be developed to certify the specialized talent of the staff, ensuring the learning curve and generational change to consolidate the KPIs of customer satisfaction.