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Assessment of how satisfaction with service quality and service value affect passenger’s loyalty to the MRT-SBK service in greater Kuala Lumpur

PROCEEDINGS OF THE 11TH INTERNATIONAL ADVANCES IN APPLIED PHYSICS AND MATERIALS SCIENCE CONGRESS & EXHIBITION Pub Date : 1900-01-01 DOI:10.1063/5.0109661
A. M. Das, A. Setiawan, W. Dony
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评估服务质素及服务价值的满意度如何影响乘客对大吉隆坡捷运服务的忠诚度
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PROCEEDINGS OF THE 11TH INTERNATIONAL ADVANCES IN APPLIED PHYSICS AND MATERIALS SCIENCE CONGRESS & EXHIBITION
PROCEEDINGS OF THE 11TH INTERNATIONAL ADVANCES IN APPLIED PHYSICS AND MATERIALS SCIENCE CONGRESS & EXHIBITION
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