Evaluating The Quality Levels of The Central Library Services At Kharazmi University of Tehran: Applying LibQUAL

Abstract

The current study aimed to evaluate the quality levels of the Central Library services at Kharazmi University of Tehran through LibQUAL. The analytic method was used. The statistical population consisted of all the members of the Central Library including BA, MA, and PhD students. It was found that the quality level of the received services in all three factors including “services effectiveness”, “information control” and “library as a place” lagged behind the minimum level of the users’ expectations. Among the three factors, “services effectiveness” met the users’ expectations to a lower extent whereas “library as a place” met them to a greater one. The Central Library at Kharazmi University of Tehran suffers from an undesirable status.