State of the art of Mobile Banking Services and Future Prospects in Developing Countries

Abstract

Mobile banking is a service that permits people to transfer money by using their smartphones. Generally, a bank or some financial institution rendered this service to their customer. Recently, there is a radical change in the ICT sector in Bangladesh. Therefore, people can easily do online banking tasks by staying at their homes by using their mobile phones. Most people use mobile banking for paying utility bill and transferring funds between accounts. However, due to poor banking infrastructure, people had to face many problems in mobile banking. For this purpose, our study was to find those problems or barriers and future prospects of mobile banking services in Bangladesh. We have discussed the perceived risk of m-banking as well as how trust and compatibility influence m-banking.If we can fix those issues then more people will be engaged in this service.