An Evaluation of Users' Anti-Phishing Knowledge Retention

Abstract

Phishing scams have become a problem for online banking and e-commerce users. There are different proposed anti-Phishing approaches that make users aware of Phishing emails and websites. This paper evaluates the anti-Phishing knowledge retention for users. It compares the retention of the users' of a novel anti-Phishing approach previously proposed with the retention of the users of the approach of sending anti-Phishing tips by email. Two phases of user experiments were carried out to evaluate the research hypotheses on the retention of the anti-Phishing knowledge.