Driver vs. manager perceptions of commonly used safety practices in commercial motor vehicle operations

Abstract

This research investigated the perceptions of Commercial Motor Vehicle Operators and Safety Professionals regarding 35 commonly implemented practices used to improve operating safety. Several differences were found in how drivers of different backgrounds rated various practices, and between the drivers and safety managers. These differences were found to be persistent even when combined with measures of safety performance and experience. Managers tended to overvalue (relative to drivers) practices related to hiring, while drivers tended to overvalue (relative to managers) practices related to company support and reward systems. Motor Carriers, insurers, and regulators could consider areas of agreement with respect to high value practices as actionable for increased investment of resources. At the same time, resources allocated toward areas of low perceived value could be reduced.