The current situation and future trends of marketplaces for mobility services: Findings from qualitative expert interviews

Abstract

The number of marketplaces for services in the mobility domain is growing which makes it difficult to assess these systems according their capabilities, designs and operational approaches. Research has shown that the current state of the art for the mobility service marketplace domain lacks information about current capabilities as well as future trends. Therefore, qualitative interviews with various experts from the field have been conducted to obtain up-to date and relevant information about the currently ongoing efforts and achievements of marketplaces for mobility services. The interviews covered topics like marketplace architecture, functional capabilities, business relationships, communication and data exchange as well as protocol standardization and future trends. The paper presents the obtained information, contributes to the current state of the art as well as illustrates future trends and requirements of service marketplaces. Based upon the obtained information, a comprehensive Morphological Box has been developed which serves as a design framework and facilitates the development of future service marketplaces.