{"title":"A Survey on Service Contract","authors":"Yucong Duan","doi":"10.1109/SNPD.2012.22","DOIUrl":null,"url":null,"abstract":"Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of {Quality of data (QoD), Quality of service (QoS), Legal issue, Context, Business term} are introduced to evaluate service contract content. Dimensions of {Description of contract, Monitor/Control, Selection, Matchmaking, Composition} are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.","PeriodicalId":387936,"journal":{"name":"2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2012-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"25","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/SNPD.2012.22","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 25
Abstract
Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of {Quality of data (QoD), Quality of service (QoS), Legal issue, Context, Business term} are introduced to evaluate service contract content. Dimensions of {Description of contract, Monitor/Control, Selection, Matchmaking, Composition} are introduced to evaluate service contract management Based on the survey, we propose possible directions for future efforts.