THE IMPACT OF PROCESS REDESIGN AND AGILE OPERATIONS ON IMPROVING THE QUALITY IN THE SERVICE COMPANIES

Abstract

Rapidity, reactivity, cost effectiveness, adaptability, and an improvement in the productivity of goods and services are the main goals of the agile supply chain. Over the past 2 decads, the manufacturing and service industries have paid growing attention to this subject as agile businesses offer higher service levels with reduced inventories. The literature on agile operations and business process redesign in the service industries is analyzed in this research. It maps earlier studies in this area across a variety of journals, institutions, and nations. Business process redesign and agile operations are acknowledged as a way to help businesses accomplish fully value-added changes or to increase efficiency. The primary goal of this research is exploring impact of process redesign and agile operations implementations for improvement to increase service quality.