Survey results: are client organizations responding to anti‐offshoring pressures?

Shaji Khan, Mary C Lacity
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引用次数: 15

Abstract

Purpose – Given the global economic recession, anti‐offshoring political campaign platforms and proposed anti‐offshoring legislation in many developed countries, organizations face pressure to keep jobs in their home country. The purpose of this study is to determine the extent to which organizations are responding to anti‐offshoring pressures. It aims to ask whether client organizations are changing their buying patterns for information technology outsourcing (ITO) and business process outsourcing (BPO) services because of anti‐offshoring pressures.Design/methodology/approach – A survey was administered to respondents representing 84 client organizations that purchase ITO and BPO services. Nine countries are represented, but the data primarily capture US client responses.Findings – Overall, it was found that client organizations are not changing their buying patterns because of anti‐offshoring pressures. Client respondents report strong satisfaction with offshore outsourcing of IT and business services. ...
调查结果:客户组织是否对反离岸压力做出了回应?
鉴于全球经济衰退,反离岸政治竞选平台和许多发达国家拟议的反离岸立法,组织面临着将工作岗位留在本国的压力。本研究的目的是确定组织对反离岸压力的反应程度。它的目的是询问客户组织是否因为反离岸压力而改变了他们对信息技术外包(ITO)和业务流程外包(BPO)服务的购买模式。设计/方法/方法——对84家购买ITO和BPO服务的客户组织的受访者进行了调查。9个国家都有代表,但数据主要是美国客户的反应。调查结果-总体而言,我们发现客户组织并没有因为反离岸压力而改变他们的购买模式。客户受访者对IT和业务服务的离岸外包表示非常满意. ...
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