Design for warranty cost reduction

R. H. Mueller
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引用次数: 4

Abstract

This paper develops a process based cost model for warranty events and applies it to a number of product instances in the computer and related high tech businesses. It identifies the principle support dasiameta-processespsila that typically contributes >70% to the total cost of warranty. From this model the key warranty cost drivers are identified and the set of strategies are derived that product development teams can use to reduce the cost of warranty for products under development. Proven frameworks for applying the model and warranty cost reduction strategies during the product development cycle are presented. Case study instances are presented that illustrate how product development teams have applied the model, strategies and frameworks that reduced the total warranty costs by 35% are discussed.
为降低保修成本而设计
本文建立了一个基于过程的质保成本模型,并将其应用于计算机及相关高科技企业的若干产品实例。它确定了通常占保证总成本70%以上的主要支持流程。从这个模型中,确定了关键的保修成本驱动因素,并导出了产品开发团队可以使用的策略集,以降低正在开发的产品的保修成本。提出了在产品开发周期中应用模型和保修成本降低策略的成熟框架。介绍了案例研究实例,说明产品开发团队如何应用该模型,讨论了将总保修成本降低35%的策略和框架。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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