Virtual Assistants for Personalizing IoT Ecosystems: Challenges and Opportunities

Abstract

End-user development (EUD) is widely used today for the personalization of the most diffused commercial virtual assistants (VAs), both for the configuration of VA-controlled smart environments and the definition of automatic behaviours. However, EUD is not yet exploited to its potential. In this paper, we present the results of a long-time use of VAs in our homes: we compare the most known VAs and discuss a set of challenges that we identified and that can guide the future directions of Human-Computer Interaction research in this field.