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A Study on the Strategic Reaction to Customer-Induced Variability in Service Process

Korean Production and Operations Management Society Pub Date : 2021-11-30 DOI:10.32956/kopoms.2021.32.4.377
Namkyung Lee, Hye-Suk Gwon
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服务过程中顾客诱导变异的战略反应研究
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Korean Production and Operations Management Society
Korean Production and Operations Management Society
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