A synthesis of group dynamic processes and GDSS designs to foster innovative organizational decisions

Abstract

Presents a synthesis of small group dynamics theory and practice that are of relevance to group decision support system (GDSS) designs, with special attention to the dynamics of productive discussion and innovative decision-making. Developing a climate conducive to innovational thinking in group decision situations requires the maintenance of equilibria between (1) the use of human judgment and analytic models; (2) conflict and conformity behaviors; and (3) the encouragement of open discussion tempered by the need to make progress. To facilitate the productiveness of group decision making and reduce meeting adversity, such balanced equilibria are proposed.<>