The leadership challenge of changing to a culture of empowerment

Abstract

Changing an organization′s culture to one of empowerment is a tremendous leadership challenge. First, the process is long, as it involves defining both the big picture and the little pictures, and providing significant amounts of training. Second, the process can easily result in a leadership vacuum that paradoxically becomes an asset to the empowerment process. The experiences at the East Bay Region of Pacific Gas & Electric offer several key learnings relative to this leadership challenge.