A Study of Business Performance Measurement of Third Party Logistics (3PL) Organizations in the Indian Logistics Industry

Abstract

The Indian logistics industry is growing rapidly. It is the interchange of infrastructure, technology and new types of service providers that define whether the industry is able to help its customers reduce their logistics costs and provide effective services. Logistics services are the backbone of an economy, providing the efficient, cost effective flow of goods and services on which other commercial sectors are dependent. The logistics companies work as the outsourced or third party service providers (3PL) and support the organizations logistics functions. This study of business performance measurement of 3PL organizations or logistics outsourcing in Indian logistics industry explores the relationship between 3PL service providers and supply chain partners (both upstream and downstream). The researchers have made an attempt to determine the relationship on the basis of the performance variables such as Service Quality (SQ), Organisational Effectiveness (OE) and Relationship Management (RM) and there effect on the performance of the third party service provider(s).