Collaboration services: ensuring operational success

Abstract

Collaboration services promise to improve the engagement and effectiveness of humans across geospatial, temporal, and organizational boundaries. However, there also are many examples of collaboration failures. After a brief introduction to collaboration services, this tutorial will describe several successful deployments of state-of-the-art collaboration environments and exemplify and demonstrate the use of collaboration services to enhance human activities. We will summarize key lessons learned and report a generalized process to increase the likelihood of successful collaboration. The tutorial lasts a full day and is primarily a lecture with video demonstrations. An on-line version of the tutorial will be made accessible at http://itc.mitre.org.