In-based queue handling for geographically distributed call-centre solutions

S. Sorumgard, B. Gulla
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Abstract

This article consists of a collection of slides from the author's PowerPoint conference presentation. The presentation considers how to develop and provide advanced services by means oflntelligent Networks. The authors use a queue handling service for geographically distributed call-centres as an example. The point is not to focus on the service itself, but more on the general concepts of the architecture and platform. They try to show that existing proprietary platforms are hard to use for providing advanced services that require non-standard solutions and argue that instead, an open platform using standard hardware and software should be developed and used.
用于地理分布呼叫中心解决方案的基于in的队列处理
本文由作者的PowerPoint会议演示的幻灯片集合组成。介绍了如何利用智能网络开发和提供先进的服务。作者以地理分布的呼叫中心的队列处理服务为例。重点不在于服务本身,而在于体系结构和平台的一般概念。他们试图表明,现有的专有平台很难用于提供需要非标准解决方案的高级服务,并认为应该开发和使用使用标准硬件和软件的开放平台。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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