Using Chatbot in Trading System for Small and Medium Enterprise (SMEs) by Convolution Neural Network Technique

Abstract

In several businesses, chatbots are used for providing customer information, answering questions, helping customer reservations, virtual assistants; serve as call centers to serve ten million customers automatically. This research presents a method for developing chatbots to serve their users. A deep learning based conversational artificial intelligence technique was used as tools for learning conversation between machine and customer. The convolution neural network technique by using Tensorflow training was used to improve the accuracy of these chatbots. Moreover, in this research, we developed a system for online sales assistant application system via Facebook Page.