Outsourcing in Organizational Performance (Case Study: Tehran Water & Wastewater Supply & Treatment Co)

Abstract

Outsourcing as one of the best practices in Human resources management. Outsourcing tasks include financial savings, increased ability to address strategic planning, access to technology, and the ability to measure and improve service levels. This research, while reviewing the process of outsourcing and its impact on the company's work processes, cost reduction, and enhancement of organizational performance were evaluated. The statistical population of the research is evaluated in order to improve the quality and performance of the outsourcing projects of Tehran Water & Wastewater Supply & Treatment Co, and then the managers and senior experts of the company have been formed. The SPSS method was used for this study. A review of cost savings suggests a cost reduction of about $ 5.5 million (around 20%) over the five years, as well as outcomes from the company's outsourcing evaluation showed a modest and proper performance, and all outsourcing weaknesses in the company are identified.