The Role of Personality Trait and Quality of Work Life on Job Performance With Work Engagement as a Mediator

Abstract

Driver partners are drivers who form a cooperative bond based on agreement and mutual need in order to increase capacity and capability in online transportation services. As time goes by driver partners have various interests that are not in line with company policy. There is a possibility that something will happen that can reduce the rating of driver partners performance that impacts service users and companies. This study aims to examine the role of work engagement as a mediator variable on the role of personality traits and the quality of work life on job performance. Based on the theory of Koopmans [1], job performance is a pattern of behavior and actions of employees that are relevant to company goals. This study uses job performance measurement tools from Koopmans [1], personality traits with Big Five Personality from Costa and McCrae [2], quality of work life from Walton [3], and work engagement with Utrecht Work Engagement Scale (UWES) from Schaufeli et al. [4]. The participants of this study were 1.359 driver partners spread across Jakarta, Bogor, Depok, Tangerang and Bekasi, which were obtained using convenience sampling techniques. The research data was then processed using Structural Equation Modeling (SEM) analysis using the Lisrel 8.80 program. The results showed that work engagement played a positive and significant role as a mediator in personality traits and the quality of work life on job performance. This shows that personality traits and the quality of work life that a person has when working in engage conditions, then have an impact on their job performance in completing work and organizing. In addition, the agreeableness personality trait is the trait that has the strongest relationship.