Evaluating e-government websites in Jordan: Accessibility, usability, transparency and responsiveness

Abstract

Investigating e-government Web-based services and evaluating its development has become one of the evolving research areas in the information systems field. After a decade of launching the e-government program in Jordan, we examined thirty governmental Websites in terms of their accessibility, usability, transparency, and responsiveness to citizens' request. This study found that the majority of the Websites are still in the early stages of development, and there is a noticeable lack in Websites readiness for moving-up to the advanced level fundamental for providing transactional services. Based on the evaluation results and through a manual testing, it was found the majority of the Websites do not employ the same design, where there should be consistent and should be using the same standards and features.