FACTORS AFFECTING THE DIGITAL TRANSFORMATION OF TELECOMMUNICATION ENTERPRISES IN HO CHI MINH CITY

Abstract

The study focuses on the factors influencing the digital transformation (DT) process of telecommunication enterprises in Ho Chi Minh city. The paper concludes on five factors including Leadership, Human Resources, Technology, Workflow and Business Strategy. The research scale is built from 25 independent observed variables, five dependent observed variables and 300 research samples. The linear regression model indicates that the independent factors do influence the dependent factors with a relevance level of 63.9%. The regression model with five factors is proposed through statistical tests and proves its utilization for the study.