Development of a Risk-aware Business Process Modeling Tool for Healthcare processes

Abstract

Healthcare organizations are environments of high management complexity and are subject to risk. Indeed, risk management is one of the most relevant aspects put forward in the literature which highlights the necessity to perform comprehensive analyses intended to uncover the root causes of risks. However, the healthcare sector still suffers from a lack of attention in this context, especially with regard to the establishment of risk management and process-oriented management, which is the motivation for the study described in this paper. In light of these observations, it would be essential for healthcare organizations to explore new risk management approaches. Contributing to this field, the present paper applies a risk-aware business process management method to work out a systemic methodology to study risks impacting healthcare processes. This framework aims to improve healthcare organizations’ maturity towards risk management. A case study related to the management of potential risks in a given healthcare process shall illustrate the usage of the developed framework.