The Impact of the Data Warehouse on Decision Making Quality and Speed in Higher Education

Abstract

This paper studies the impact of implementing a data warehouse technology on decision making quality and speed in the context of higher education institutions. The model of this study uses the decision-making process phases of rational decision-making theory. The results of the survey among high level decision makers (deans, provosts, etc.) in USA higher education institutions revealed that the decision-making quality and speed are considerably improved by the presence of the data warehouse technology. This relationship is mediated by multiple mediators operating in serial, namely, system quality, information quality, intelligence phase quality, design phase quality and choice phase quality.