Indicators for Observing Elements of Linguistic Action Perspective in Last Planner® System

L. A. Salazar, G. Ballard, P. Arroyo, L. Alarcón
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引用次数: 13

Abstract

ABSTRACT The implementation of the Last Planner® System increases the reliability of planning and performance levels through the management of commitments. So far, the conversations during which commitments are set at planning meetings have not been analyzed in sufficient depth. However, this analysis is essential to generate reliable commitments that reduce the uncertainty and variability of projects. The research reported in this paper moves toward this analysis by developing indicators of commitments based on the Linguistic Action Perspective, developed by Fernando Flores. Indicators of commitments (i.e. definition of roles and responsibilities, declaration of the relevance of each commitment); requests and promises (i.e. making the deadline explicit); and foundations of trust (i.e. reliability), were developed and tested based on the methodology “Design Science Research”. To verify the feasibility of measuring these indicators, a pilot test was conducted, which consisted of a Villego® Simulation applied to a group of students. Given the nature of this simulation, only part of the indicators could be verified, while the remainder is currently being verified through observation on site. The indicators that were validated are a useful tool to measure, control and improve the management of commitments in planning meetings, as they provide fast and specific feedback on these aspects, which undoubtedly enriches implementation of the Last Planner® System.
Last Planner®系统中语言行为视角观察要素的指标
Last Planner®系统的实施通过对承诺的管理,提高了计划和绩效水平的可靠性。到目前为止,在规划会议上作出承诺的对话还没有得到足够深入的分析。然而,这种分析对于产生减少项目的不确定性和可变性的可靠承诺是必不可少的。本文报告的研究通过基于费尔南多·弗洛雷斯(Fernando Flores)提出的语言行为视角(Linguistic Action Perspective)开发承诺指标,向这一分析迈进。承诺指标(即定义角色和责任,宣布每项承诺的相关性);请求和承诺(即明确截止日期);和信任的基础(即可靠性),是根据“设计科学研究”的方法开发和测试的。为了验证测量这些指标的可行性,进行了一项试点测试,其中包括应用于一组学生的Villego®模拟。鉴于这一模拟的性质,只有部分指标可以得到核实,其余指标目前正在通过现场观察加以核实。经过验证的指标是衡量、控制和改进计划会议承诺管理的有用工具,因为它们在这些方面提供了快速和具体的反馈,这无疑丰富了Last Planner®系统的实施。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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