E-Government Adoption in Uzbekistan: Empirical validation of the Unified Model of Electronic Government Acceptance (UMEGA)

Abstract

This study aimed to investigate the underlying factors that play an important role in improving citizens’ intention to use e-government services called Single Portal of Interactive Public Services (SPIPS) in Uzbekistan. To that end, a theoretical model known as Unified Model of E-government Adoption (UMEGA) was employed. A survey was conducted for 216 respondents in Uzbekistan to measure six constructs from UMEGA: (1) performance expectancy, (2) effort expectancy, (3) social influence, (4) perceived risk, (5) facilitating conditions and (6) attitude Reliability and validity test results indicated adequate consistency and validity. Results from structural equation model (SEM) indicated that performance expectancy had the greatest influence (β=0.745, p < 0.001) on intention to use e-government in Uzbekistan.