Issues in M-banking: Challenges and opportunities

Abstract

The increased prevalence of mobile phones provides exciting opportunities for the growth of mobile banking (m-banking). This article reviews the emerging research literature on m-banking. It presents a classification framework for m-banking research based on 65 m-banking articles published between 2000 and mid-2010 in Information Systems (IS), technology innovation, management, and marketing journals, and major IS conferences. These articles are classified into five main categories: m-banking overview and conceptual issues, m-banking applications and cases, m-banking behavioural issues, infrastructures of mobile users and networks, and strategic, legal and ethical issues. It is expected that the comprehensive list of references and assessments presented in this article will provide a useful anatomy of young m-banking literature to anyone who is interested in m-banking and help stimulate further interest.