The Consequences of Perceived Risk in Electronic Government Service

Abstract

This study aims to investigate the effect of the dimensions of perceived risk namely performance, privacy, social, time, and financial audit risk on satisfaction, and to investigate the effect of satisfaction on trust in the context of e-government. There were 6 hypotheses developed in this study. This study was conducted using survey questionnaire data in Jakarta, Tangerang, Depok, Bekasi and Bogor area. The findings of this study are privacy and time risk has a negative effect on satisfaction and the satisfaction has a positive effect on trust. Performance, social, and financial audit risk have no effect on satisfaction.