Coordinating multi-media information support of a complex computing environment

Abstract

A matrix approach is developed to assess the adequacy of information support and plan coordinated maintenance of documents in a mixed computing environment. The information support matrix (ISM) consists of a list of products and services on one axis and of types of information sources on the other axis. Each cell represents an opportunity for providing information on a specific topic by a specific means. The use of the ISM is described, and an example of an ISM for statistics software is presented.<>