Understanding User Satisfaction and Continuous Use of the Face Recognition Technology Applying to Sportsman Check-In

Abstract

The 2019 National Intercollegiate Athletic Games event was held in the National Chung Cheng University in April and May for around 1 month. An innovative face recognition technology was applied to sportsman check-in before participating in the games. This study developed a research model to understand user satisfaction and continuous use of the face recognition technology applying to sportsman check-in based on the Expectation-Confirmation Theory. Eight hypotheses were developed in the proposed model. A qualitative evaluation was conducted to assess the model. The results indicated that the participants were quite satisfied with the face recognition technology and also showed high interests in continuous use of the information technology in the future.