Information technology and public administration it-enabled government services (e-gov-services) minitrack

Abstract

Citizens expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and yearround fashion. Local, state, and federal agencies around the world are deploying information systems and services that have the capacity to meet these emerging and expanding service needs and demands of citizens. However, governments are struggling to meet these expectations. The six papers of this minitrack discuss the characteristics, development, implementation, and uses of such systems.